Leasing and Compliance Coordinator

The Leasing and Compliance Coordinator interacts directly with prospective and current residents to achieve maximum occupancy. They act as the Company’s representative by conveying the benefits of the community. They are responsible for the leasing process from introduction to the actual occupancy of the resident. They sell features and benefits of apartment living to prospective and current residents and achieve and maintain occupancy goals.

Responsibilities

Processes Annual recertifications for NYCHA PACT PBV program with residents
Tracking and resident outreach for annual recertifications
Updates Yardi database
Greets applicants and provides instruction and guidance to prospective residents during the application process
Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution
Coordinates and maintains waiting list
Conducts new resident orientation
Special projects as assigned by Manager or Director
Fosters a positive, active and collaborative relationship with residents, communities and associated agencies
Enforces and adheres to company policies, rules and regulations
Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service
Preserves and respects resident and applicant confidentiality
Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation, and distribution of applications
Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities
Achieves tiered rent levels and occupancy goals
Updates daily turnover log, maintains waiting list, prepares weekly leasing reports
Prepares lease packages and supplemental documents for new move-ins
Provides backup support to other team members
Qualifications
Qualifications:

Associates degree or equivalent work experience required
Two years’ sales/leasing experience desirable
Experience in NYCHA Project Based Section 8, PACT, Section 18, Tenant Based Vouchers
Knowledge of subsidy regulations
Proficient in Microsoft Office and Excel
Strong math skills
Highly motivated and able to work independently
Ability to handle resident or building emergency situations if needed
Excellent organizational and proofreading skills and attention to detail
Interpersonal Skills Required
Core Competencies:

Teamwork
Integrity/Ethics
Dependability
Customer Focus
Adaptability/Flexibility