Director, People & Culture

Description
Director, People & Culture - SoftWriters

More than a technology company.

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

The Opportunity

We're seeking a transformational Director, People & Culture to help shape the future of our organization through high-performance leadership, accountability, and AI-enabled workforce transformation. This highly visible leader will serve as a trusted advisor, coach, and change catalyst, partnering with leaders across the business to strengthen culture, accelerate organizational effectiveness, and drive meaningful business outcomes through people, process, and technology.

As a player-coach, you'll oversee key People & Culture programs, talent processes, HR operations, and enabling technologies while helping our workforce embrace AI-native ways of working. Approximately 20% of this role will be dedicated to supporting organizational AI enablement efforts and workforce transformation initiatives.

Location: Pittsburgh, PA (North Shore) - Hybrid (Core office days: Tuesday, Wednesday, Thursday)

Reports to: VP, People & Culture

What You'll Do

Accountability Culture & Organizational Effectiveness

Champion a culture of ownership and accountability, partnering with leaders to set clear expectations and performance standards.
Upskilling and coaching leaders on performance management, feedback, and accountability conversations build the practices and communication rhythms that make high performance sustainable.
Own the employee engagement strategy end-to-end: survey administration, results analysis, and action planning that translates insight into measurable improvements in ownership and execution.
AI-Nativity & Workforce Transformation

Serve as a visible champion for AI-native ways of working, dedicating approximately 20% of capacity to the AI Enablement Team.
Lead AI Hackathon Sprints and capability-building initiatives that challenge and empower teams to re-imagine workflows and processes through an AI-first lens.
Coach leaders and employees on practical AI applications that improve efficiency, decision-making, and innovation, driving adoption through effective change management.
Partner across the business to identify and implement opportunities for AI-enabled transformation.

People Team Leadership & Operations

Lead and continuously improve performance management, talent management, and learning & development programs that build leadership and organizational capability.
Guide leaders through employee relations matters and complex people issues.
Oversee HR systems and technology platforms (UKG, Lattice, SharePoint, Microsoft 365, and emerging AI tools), leveraging workforce and people analytics to inform decisions.
Ensure compliance with employment laws and maintain company policies and the employee handbook.
Core Competencies
Relentless Accountability

Creates clarity around expectations and ownership; holds self and others to commitments.
Navigates difficult conversations with courage and consistency.
Translates goals into measurable actions and outcomes.
AI-Native Leadership

Models AI-native ways of working and coaches others to use AI effectively and responsibly.
Continuously explores new technologies, with a focus on fundamentally improving work — not simply automating it.
Strategic People Leadership

Builds trust and credibility across all levels of the organization.
Leads through change, ambiguity, and complexity, aligning people strategy with business priorities.
Uses data, technology, and sound judgment to make informed decisions.
Demonstrates emotional intelligence, adaptability, integrity, and professionalism.

What We're Looking For Required:

10-12 years of progressive Human Resources experience.
5-7 years of HR leadership experience at the Manager, Director, or equivalent level.
Demonstrated success leading organizational change, workforce transformation, and technology-enabled initiatives.
Strong ability to influence senior leaders and drive change across complex organizations.
Experience building high-performing teams and fostering a culture of accountability and continuous improvement.
Bachelor's degree in Human Resources, Business, Psychology, or a related field.

Preferred:

Master's degree in a related discipline.
Experience leveraging HR technology, workforce analytics, and AI-enabled tools.
Experience leading AI adoption, digital transformation, or future-of-work initiatives.
Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, ATD, or equivalent.
Key Leadership Competencies

Relentless Accountability: Creates clarity around expectations, ownership, and results while holding self and others accountable.
AI-Native Leadership: Models effective and responsible AI usage while helping others embrace emerging technologies.
Strategic People Leadership: Builds trust, influences change, and aligns people strategies with business priorities.
Data-Driven Decision Making: Uses workforce insights, technology, and sound judgment to guide decisions.
Emotional Intelligence: Leads with integrity, adaptability, professionalism, and strong interpersonal skills.

Why You'll Love Working Here Meaningful Work: Help shape the employee experience and organizational culture that supports innovation, growth, and improved patient outcomes.

Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Recognized Top Workplace: Consistently voted one of the best places to work in Pittsburgh.

Work-Life Balance:

Hybrid work environment
Remote-Work Bank for added flexibility
Paid parking provided
PTO day on your birthday
Floating holidays

Comprehensive Benefits:

Competitive salary
401(k) with company match
100% paid parental leave
Medical, dental, and vision coverage
Life and disability insurance
Growth-Focused Culture:

Leadership development opportunities
Continuous learning and upskilling
Cross-functional collaboration
Career growth opportunities
Our Values in Action

Innovators, Thought Leaders, Teachers: We invest in growth and encourage learning at every level.
Accountability and Ownership: We take initiative, own outcomes, and celebrate results.
Customer-Centric: Everything we do supports the pharmacies and patients we serve.
Unyielding Integrity: We make ethical decisions and lead with transparency.
One Team, Family Spirit: We win together through collaboration, trust, and mutual respect.