Market Logistics Dispatcher

Position Objective:

Manages Drivers across a market to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt locations in accordance with company and DOT standards.

Position Responsibilities:

Models and ensures all Sunbelt safety procedures are followed
Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
Manages the team’s work and delegation and is accountable for the team’s safety and performance
Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
Orchestrates the transfer of equipment and consumables across the defined market as needed
Creates and monitors drivers’ schedules
Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
Reviews daily and weekly driver logs in accordance with company and DOT standards
Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt’s Policy and Procedure guidelines
Works closely with store locations to ensure customer’s equipment needs are met
Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal
Requirements:

Education & Experience:

Bachelor’s degree or equivalent work experience plus 5+ years of prior dispatching experience
Knowledge of the applications of the construction/industrial equipment industry
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Demonstrated excellent customer service, communication, organizational and leadership skills
Working knowledge of the delivery area