Delinquency Analyst

Description

The Delinquency Analyst is responsible for resolving past-due employer accounts in accordance with applicable Collective Bargaining Agreements and the Benefit Funds’ Collection Policy. This role requires sound judgment and analytical decision-making in evaluating delinquencies, administering payment plans, and reconciling employer accounts. The position works closely with employers, the Union, internal departments, and outside counsel to reconcile and resolve delinquent employer accounts in a timely and accurate manner.

Essential Job Functions:

Process benefit shortage claims received from members and business agents.
Review pay stubs and employer contribution records to verify the validity of shortage claims.
Review outstanding benefit shortage reports to identify reporting errors and determine issues requiring remediation or escalation.
Communicate with employers to resolve outstanding benefit shortage claims.
Cross-reference shop steward data against employer benefit contributions.
Review employer rebuttal information to resolve open shop steward variances.
Inform the District Council of potential inaccuracies in shop steward reporting.
Notify Member Services when members have more than one active participant record in the system to ensure timely consolidation of member records.
Prepare calculations of past-due contributions for delinquent employers.
Issue demand letters and notices of intent to arbitrate to employers that fail to cure delinquencies.
Review open delinquency cases to ensure timely follow-up, verify delinquent contribution amounts, and update calculations based on revised reports and payments received.
Complete ad-hoc delinquency analyses in response to inquiries from internal departments or external parties, including the District Council, general contractors, and city agencies.
Collect late payment interest charges from contractors and resolve disputes related to inaccurate charges.
Support employers requesting payment plans, including assistance with payment plan questionnaires and associated document requirements.
Gather delinquency information and company asset and liability details to prepare payment plan calculations.
Draft payment plan calculations based on the information received.
Update the database to accurately document all communications with employers.
Assist in allocation of payment of unpaid delinquencies, including coordination of employer remittance report submissions.
Maintain departmental documents in network folders and Vasion document-management system.
Requirements

Education and Experience

Bachelor’s degree required.
Experience maintaining detailed records with a high degree of accuracy.
Skills and Competencies

Strong written, verbal, and interpersonal communication skills.
Excellent organizational skills with strong attention to detail and accuracy.
Ability to prioritize multiple assignments, manage follow-up activities, and meet deadlines in a fast-paced environment.
Strong analytical, reconciliation, research, and problem-solving abilities.
Ability to exercise sound judgment, follow established procedures, and identify matters requiring escalation.
Ability to work independently and collaboratively within a team environment.
Professional and service-oriented demeanor when interacting with employers, staff, and other parties.
Proficiency in Microsoft Word, Excel, Outlook, database management systems, and electronic document-management tools.
Work Environment

Office-based position requiring prolonged computer and telephone use.
Role requires regular communication in person, by telephone, and through written and electronic correspondence.
Ability to manage multiple priorities and maintain focus in a deadline-driven environment.
Regular attendance and punctuality are essential functions of the position.