Shift Lead

Who We’re Looking For

Love for cafe culture and people
Friendly, open and approachable person who is able to work well with others
Strong knowledge of coffee and/or matcha
Solid multi-tasking skills
Demonstrated interpersonal communication skills
Passionate about delivering excellent hospitality to create a regular customer base
Able to work at a fast pace in high volume environments
Be an exemplary ambassador of our brand
Desire to foster growth with their team members

What You’ll Own

Craft beautiful coffee and matcha products
Provide exceptional hospitality to Blank Street customers
Support your GM and help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe on the menu and operational processes in the store
Open and close the the store safely and responsibly ensuring that all checklists are followed
Handle and solve customer issues that occur
Leads and support initiatives at the store level that increase foot traffic, new customers, daily sales, and operational profitability

Requirements

2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
Availability that meets the needs of our cafes
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Weekend and holiday availability preferred
You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)