Market Technical Manager

Job Description
Your role

The Market Technical Manager (MTM) - Data Center Operations, will give you the opportunity to expand your skills and experience working on mission critical infrastructure facilities operations for the largest wholesale data center provider in the world. This role coordinates and manages the technical, telecom, security, mechanical, HVAC, electrical and plumbing (MEP) systems and operations for the Market Digital Realty property portfolio. The portfolio includes turn-key flex and power-based building solutions and central plant systems. While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for a director or other leadership position.

What you’ll do

As Market Technical Manager (MTM), you’ll be responsible for coordinating and managing the technical, telecom, security, mechanical, HVAC, electrical and plumbing (MEP) systems and operations for the Market property portfolio. Once a month you’ll travel to the properties, spending a few days at a time auditing and ensuring everything is being done as it should. In addition to your core properties, you’ll be responsible for other properties located throughout the region. You’ll only be responsible for the shell – this is purely building inspection – and visit, each just once per year for a day. In addition to your ongoing duties, you’ll have several projects happening. They can be anything from large construction projects that you’ll ensure are being built to specs to small projects that can be completed in short order. Specifically, you will:

Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to ensure established processes and procedures are followed
Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards
Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
Collect and report operating metrics for sites to track and monitor site performance and efficiency
Coordinate major activities among sites and track major outstanding issues to resolution
Support the site team during construction, testing and commissioning of new data centers, to ensure that operational acceptance criteria are met
Provide input for the development of facility improvement measurement plans to include accurate descriptions, savings potential and cost estimates
Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations
Develop operating standards, processes and procedures, rules and regulations
Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
Manage relationships with customer, property management and sales teams
Assist in the development and ongoing review of established standards for the installation of AC and DC power systems
Manage construction projects for execution between internal and external customers
Manage on-line project and assist in the preparation of monthly management reports

What you’ll need

To be a good fit for this opportunity you will have:

A bachelor's degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center related experience in lieu of a bachelor’s degree
Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
The ability to:
Manage multiple complex projects simultaneously
Estimate cost of client installations
Analyze and interpret complex project documents such as AutoCAD and Visio
Analyze and propose solutions with limited information
Interpret instructions furnished in written, oral, diagram or schedule form
Advanced analytical and quantitative skills
Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
The ability to create effective presentations and communicate with both internal and external customers
A demonstrated commitment to customer service for both coworkers and customers
Experience developing operating and maintenance standards and project tracking/management documents
Knowledge of applicable laws and ordinances in performing data, communications and MEP projects
The skill to provide oversight to team members for guidance and coaching
Experience working well under pressure with a proactive approach
Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
Experience using Microsoft office tools like Excel, PowerPoint and Word to create presentations and reports