Sales and Service Supervisor

The Role:

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

Vivmark Residential is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort the future of apartment management starts here!

The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work.

Additional responsibilities include but are not limited to:

Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals

Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information

Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction

Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.

Support residents during the move-in process, lease renewals, move-out process and resident transfers

Call or visit competitive market communities to update market survey and keep apprised of changing market conditions

Plan and execute resident activities and events to foster positive community connections

Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

You have:

1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.

1 or more years of supervisory or training experience required

High school diploma or equivalency (GED) is required. Bachelor's degree preferred

Proficiency in using administrative software and Microsoft Office Suite

How Vivmark Supports You:

We know that our teams are the beating heart of our success and we re committed to showing our appreciation.

We offer:

A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.