Concierge - Residential

What You Will Do: 
Create a welcoming, hospitable experience in this residential building, assisting all our our residents with their needs and questions.
Greet all residents by name upon their arrival
Deliver the highest quality customer service 
Act as the forward reception for potential residents coming for tours and interested in leasing apartments
As directed by your manager, inform residents about building events. Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
Monitor building security via cameras and inform building management of necessary situations 
Receive concerns and complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.), solving when possible or reaching out to your URBN Manager for assistance as needed
Communicate open complaint situations to building management for assistance when necessary 
When assigned, manage the packages coming into the building and inform residents when packages have arrived using building software.
When assigned, conduct site rounds on a specified schedule
Ensure residents/guests vacate amenity areas at closing
Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services

You’re Good At:

Excellent written and verbal communication skills
High level data and computer skills
Great customer service orientation
Strong critical thinking and creative problem-solving skills
Ability to connect at all levels with staff and residents, engaging with different stakeholders

You Need:

High school diploma required; college diploma preferred
Prior hospitality experience and/or residential concierge/front desk
2-3 years customer service
Ability stand at a desk for 8 hours
Knowledge of and ability to learn the community and local area
Excellent time management skills
Ability to lift 40 pounds, and to carry for short distances
Additional language skills is a plus
Requirements

YOU’RE GOOD AT

Getting things done
Keeping track of many things at once and paying attention to detail
Remembering customers’ names and making them feel welcome
Diffusing customer complaints and solving problems to win-win solutions
Working independently with minimal supervision
Handling phone calls and e-mails in a professional and efficient manner
Building relationships with customers and key vendors

BROWNIE POINTS

College 2-year or 4-year degree in hospitality, business, or similar
Prior experience in a sales-related job
Prior experience in a hospitality position
Familiar with property management software
Additional language skills