Customer Support, Training & Onboarding Specialist

We are a fast-growing K–12 school management and ERP platform serving private schools, including Jewish and non-Jewish institutions. Our all-in-one system assists schools in managing academics, registration, attendance, financials, fundraising, transportation, communication, report cards, and more.

We’re seeking a patient, organized, and tech-savvy Customer Support, Training & Onboarding Specialist to help schools successfully implement and utilize our platform. This is a full-time position.

What You’ll Do

Customer Support

• Respond to customer inquiries via phone, email, Zoom, and our support system
• Assist school administrators and office staff with day-to-day questions
• Investigate reported issues and provide clear, practical solutions
• Follow up to ensure all questions and problems are fully resolved
• Communicate customer feedback, requests, and technical issues to our internal team

Onboarding New Schools

• Guide new schools through the complete setup and onboarding process
• Assist customers in organizing and preparing the necessary information to get started
• Configure the platform based on each school’s structure and workflows
• Keep onboarding projects organized, on schedule, and progressing
• Ensure each school feels confident before going live

Training

• Lead clear and engaging training sessions over Zoom
• Train administrators, office staff, teachers, and other users
• Explain features in simple language to users with varying levels of technical experience
• Provide follow-up training as schools begin using additional features
• Help customers adopt best practices and maximize the value from the platform

Customer Success

• Build positive, long-term relationships with our schools
• Proactively check in and identify areas where customers may need additional assistance
• Encourage schools to utilize features that can enhance their operations
• Act as a trusted point of contact between customers and our internal team

Who We’re Looking For

Language

• Fluent Yiddish is required
• Strong spoken and written English

Skills & Traits

• Patient, friendly, and genuinely enjoys helping people
• Excellent communication skills over Zoom, phone, and email
• Able to explain software and processes clearly and simply
• Comfortable working with school administrators, office staff, and educators
• Quick learner who is confident using software and web applications
• Organized, dependable, and capable of managing multiple customers and tasks
• Strong follow-through and attention to detail
• Calm and professional when assisting customers with urgent or frustrating issues
• Comfortable working independently while closely collaborating with a team

Experience

• Previous experience in customer support, software training, onboarding, education, or school administration is a plus
• Experience with school management software or SaaS platforms is helpful but not required
• Familiarity with Jewish or Yiddish-speaking school communities is strongly preferred

Availability

• Available for a full-time position
• Able to work during hours needed to support schools across relevant international time zones

Training & Support Provided

You do not need previous experience with our platform. We provide comprehensive training on:

• Our K–12 school management platform
• Our customer support processes and internal tools
• School onboarding and implementation procedures
• How to lead effective software training sessions
• Best practices for helping schools successfully adopt the system

We believe excellent support means listening carefully, communicating clearly, taking ownership, and ensuring the customer feels confident—not simply closing a ticket.

What We Offer

• A full-time position
• Comprehensive product and process training
• The opportunity to work with schools in the US, Israel, the UK, and across Europe
• A collaborative and supportive work environment
• A meaningful role helping schools operate more efficiently
• The opportunity to grow with a fast-growing education technology company

Important: Fluency in Yiddish is required for this position.