Seasonal Retail Team Member

Seasonal Retail Team Members play a crucial role during our busiest times of the year in delivering warm, helpful, and accurate customer service that reflects the dedication of the Levain brand. Seasonal Retail Team Members create a welcoming environment that encourages customers to return again and again and are responsible for supporting the team in daily operations.

What We’re Looking For

People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
Strong communication & interpersonal skills; team-oriented with a positive attitude
Maintain a high level of professionalism and care: be adaptable, flexible, and patient
Must be reliable, responsible, and punctual
Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
Strong attention to detail in customer interactions and product knowledge
Embody and promote the values and standards of Levain Bakery

Job Responsibilities

Team Collaboration

Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations
Facilitate open, clear, and timely communication with your team members and management
Stay informed about new products, procedures, and promotions

Customer Service

Greet customers with a warm and welcoming demeanor  
Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards 
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
Resolve customer issues promptly and courteously and operate with empathy

Operations

Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards 
Adept knowledge of Toast POS system
Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

Previous retail or customer service experience is preferred
Open availability: ability to work mornings, nights, weekends, and holidays
Ability to lift/push up to 25+ pounds, including overhead
Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Read and communicate in English, both verbally and in writing

Compensation & Benefits

$17-19.25/hour + tips
Commuter Benefits
Employee Assistance Program