Compliance Manager

Description
Compliance Manager (Leasing & Recertification)

The Compliance Manager (Leasing & Recertification) is responsible for the daily management and oversight of the Leasing and Recertification Department. This position ensures compliance with NYCHA, HUD, PBV, RAD/PACT, HDC, and all applicable federal, state, and local housing regulations while overseeing occupancy, leasing, annual recertifications, subsidy preservation, and departmental operations. The Compliance Manager supervises departmental staff, monitors performance, and works collaboratively with Property Management, Maintenance, and external agencies to maintain occupancy goals and regulatory compliance.

Essential Duties and Responsibilities

Supervise the daily operations of the Leasing and Recertification Department by supervising, coaching, training, and mentoring staff
Ensure departmental performance metrics are achieved individually and as a team through assigning workloads, monitoring productivity, and ensuring timely completion of departmental assignments
Conduct quality control reviews of leasing files, annual recertifications, interim recertifications, transfers, restorations, and resident files to ensure compliance with agency and company requirements to ensure resident files and electronic records are complete, accurate, and audit ready
Meet or exceed site occupancy goals (including renewals and vacancies) in accordance with NYCHA, HUD, and company policies
Act as primary liaison between residents, regulatory agencies (e.g., NYCHA, HDC, HUD, etc.), site management and corporate departments regarding occupancy and compliance matters, escalating complex issues to the Director of Compliance
Coordinate all move-in activities, including applicant eligibility reviews, lease execution, subsidy verification, scheduling, and occupancy deadlines
Coordinate move-out activities, subsidy terminations, unit turnovers, transfers, and occupancy status changes
Maximize subsidy preservation efforts through timely monitoring of certifications, restorations, move-ins, move-outs, and occupancy status changes
Oversee restoration cases and ensure required documentation is submitted timely while following up with applicable agencies
Monitor and track annual recertifications to ensure compliance with established deadlines and occupancy requirements
Maintain departmental compliance trackers, occupancy reports, vacancy reports, and compliance and management dashboards
Prepare and present daily, weekly, and monthly reports for the Director of Compliance and General Manager
Perform other duties as assigned by the Director of Compliance and General Manager
Qualifications
Qualifications

Minimum of 3–5 years of experience in affordable housing compliance, leasing, occupancy, or property management.
Working knowledge of NYCHA, HUD, PBV, RAD/PACT, HDC, and affordable housing regulations.
Supervisory or team leadership experience is preferred.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office and property management software such as Yardi or comparable systems.
Ability to prioritize multiple assignments while meeting strict regulatory deadlines.