Level 2 Helpdesk Support Professional, Temp to Perm

This is a Full-Time- Non-Exempt, Temporary onsite position. Days and hours of work are Monday through Friday, 8:30AM-4:30PM.  Occasional evening and Saturday coverage for JIB Medical P.C. and other events (generally not exceeding 5:30pm)

Flexibility Must be able to work overtime when necessary.

Travel   Occasional local travel may be required for this position.

Requirements
CompTIA A+ certification Required; other Microsoft or equivalent certifications a plus.
2-4 years of experience providing hands-on technical support required.
Proficient in supporting Microsoft Office products (Word, Excel, Outlook), Microsoft O365 including calendaring and delegation and Adobe Acrobat Required.
Experience with and knowledge of the command line interface (CMD) for Windows operating systems required.
Comfortable working with remote support tools to resolve customer issues required.
Experienced with working in industry standard practices for implementing technology support, issue tracking via ticketing, hardware maintenance and security policies required.
Proficient with local and network connected scan and printer devices, as well as other peripherals.
Experience supporting a Mobile Device Management (MDM) solution and working with and knowledge of settings for Apple and Android smartphones required.
Strong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience required.
2- 4-year college degree, preferably a B.S. in a technical sciences or equivalent experience.
Experience partnering cross-functionally with internal experts to resolve issues and identify patterns for client technical requests.
Proficient at virtual meeting applications (Webex, MS Teams, Zoom, etc.) and on-site meeting/event support.
Strong interpersonal skills - the ability to support high-profile executives and to provide white-glove meeting/event support, to ensure exceptional customer experience.
Experience with on-site video conferencing hardware for use in on-site video conferencing meetings/events.
Outstanding customer service: friendly demeanor, sincere empathy for customer issues and frustrations, highly responsive to support tickets/issues.
Comfortable working in multiple communication channels simultaneously: email, text, phone calls, team collaboration software.
Proficient with Microsoft Active Directory Domain Computers and Users, File Server, DNS, Printer Server, Security Group Memberships, Permissions, Remote, Citrix and Virtual Desktops.

Other Duties/Special Projects

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

HIPAA Compliance Required