Operations Manager

We’re hiring a full time Operations Manager to oversee all aspects of our statewide operations from equipment logistics and dentist scheduling to inventory, vendor management and field team oversight.
This is a high ownership role reporting directly to executive leadership with a clear path to VP of Operations as we grow.

The candidate should have:

• 5+ years of operations management experience ideally in healthcare, dental or field services
• Proven experience managing multi site or statewide logistics
• Strong project management skills and a systems building mindset
• Experience managing vendors, supply chains and purchasing
• Excellent communicator across clinical, administrative and executive audiences
• Data driven approach to tracking metrics and driving decisions
• Valid NYS driver’s license, ability to travel statewide as needed
• HIPAA/healthcare compliance familiarity a plus

Responsibilities include:
• Manage deployment, transport, maintenance and tracking of mobile dental equipment across NYS school sites
• Oversee dentist and hygienist scheduling and field team coordination statewide
• Own inventory end to end: supplies, instruments, consumables and compliance
• Build and maintain relationships with school administrators and district coordinators from Buffalo to NYC
• Develop and enforce SOPs to ensure consistent, high quality operations across all sites
• Manage vendor relationships dental suppliers, equipment repair and service providers
• Track operational KPIs and report regularly to leadership
• Lead onboarding and training for field operations staff
• Serve as the primary escalation point for day of issues at school sites
• Partner with billing and compliance teams on documentation and regulatory requirements