Accounts Receivable Representative

Manage an assigned portfolio of customer accounts and assume ownership of collection activities.
Review customer aging reports daily and prioritize collection efforts.
Contact customers by email and telephone to request payment on outstanding invoices.
Send invoices, statements, proofs of delivery, and supporting documentation upon request.
Obtain, document, and monitor payment commitments, following up on promised payment dates.
Maintain detailed notes of all customer communications in the company's systems.
Investigate invoice disputes and coordinate with Brokerage, Operations, Sales, and Accounting to resolve issues promptly.
Monitor customer payment trends and identify accounts requiring additional attention.
Notify the AR Manager of significant collection concerns, high-risk accounts, or customers approaching credit limits.
Follow company credit hold procedures and assist with communication regarding account holds when required.
Maintain accurate customer records and update contact information.
Provide courteous, professional customer service while protecting the company's financial interests.
Assist with month-end collection efforts and other AR-related duties as assigned.