Service Manager

*Job Title:* Service Manager
*Location:* Monsey, NY
*Salary:* $75K–$100K/Year

*Description:*
Owns the service department end-to-end — from vendor and technician oversight to the systems that keep cases moving fast. Drives faster resolutions, tighter accountability, and a service culture built on urgency and clear communication. It's a hands-on leadership role for someone who thrives on turning a reactive department into a proactive, well-run operation.

*Responsibilities:*
- Ensure fast response and resolution times while reducing aging and unresolved cases
- Build and improve efficient, scalable service processes and workflows
- Hold vendors accountable to service standards and track vendor performance
- Monitor department KPIs, dashboards, and response/resolution timelines
- Train, support, and create accountability among service coordinators
- Improve tracking for parts, vendors, technicians, and warranties

*Qualifications:*
- Proven leadership experience managing teams, workloads, and multiple priorities
- Highly organized, detail-oriented, and process-driven
- Calm under pressure with strong problem-solving and follow-through
- Strong communicator capable of handling escalations while holding vendors accountable