IT Support Specialist

IT Support Specialist | Brooklyn, NY $50,000 $60,000

About the Role This is a hands-on, on-site IT role for someone who thrives on solving problems in person whether that means imaging a new laptop, troubleshooting a scanner on the warehouse floor, or making sure a new hire's desk is fully set up before they walk in. You'll be the go-to person for anything that requires physical presence, splitting time between office support, warehouse tech, and day-to-day hardware management.

Key Responsibilities

Hardware Deployment & Support

Image, set up, configure, and roll out workstations, laptops, and peripherals

Provide in-person desk-side support for office and sales staff

Resolve walk-up and floor issues directly on-site rather than queuing them

Warehouse & Device Fleet Management

Support scanners, mobile devices, label printers, and terminals on the warehouse floor

Manage the device fleet (PDAs, scanners, tablets) including provisioning, charging stations, spares pool, breakage replacement, and APK deployment

Maintain shipping station technology scales, thermal printers, carrier software, and workstation upkeep at pack-out

Inventory & Lifecycle Management

Maintain hardware inventory including asset records, physical audits, assignment tracking, and warranties

Handle the full equipment lifecycle: receiving, staging, storage, decommissioning, and secure wipe

Prepare onboarding logistics desk, workstation, phone, and peripherals ready before day one, plus a first-day systems walkthrough

Interested? Send your resume to: [email protected]