Optical Manager

Optical duties

● Work directly with customers to help meet all of their eyewear needs

● Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy

● Check that our finished eyewear meets our optical standards, as well as customer requirements and requests

● Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

● Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor

● Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement

● Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants

● Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction

● Support general store systems, inventory databases, and business operations

Who you are

● A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years

● A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards

● Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team

● Passionate about the eyewear and retail industries

● A clear and effective communicator-you can break down technical terms for customers to easily understand

● Dedicated to going above-and-beyond to make customers (and your teammates!) happy

● Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment

● Someone who takes your work very seriously, but not yourself

● Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave1
Paid Holidays1
Vacation days per year1
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
And more (just ask!)
Some benefits of working at Warby Parker for part-time employees:

Employee Assistance Program (EAP)
Employee Stock Purchase Plan
Free eyewear
Paid sick leave2
And more (just ask!)