Sales Associate

JOB DESCRIPTION
If you consider yourself the life of the party, someone who can command a room, who’s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates are also responsible for helping drive up membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.

ESSENTIAL DUTIES & RESPONSIBILITIES
Cultivate genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status
Ensure a friendly, helpful, and inclusive experience for all members and guests
Deliver an exceptional and versatile sales and service experience to all members and guests

Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
Maintain accurate records using established OTF sales systems
Perform telephone inquiries, follow-up calls, and customer care calls
Host OTF studio tours with prospects and/or fitness program holders
Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
Maintain an organized and clean work environment
Respond immediately to member requests, inquiries, and concerns
Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
Attend and participate in all relevant OTF training programs, events, and meetings
Establish and maintain an effective referral program
Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
Maintain an organized and clean lobby/front desk area
Process accurate credit card transactions
Perform follow-up and follow-through activities with all prospective clients
Respond immediately to member requests, inquiries, and concerns
Work closely with the Fitness Team to ensure that processes are fulfilled

QUALIFICATIONS
High-level customer service skills
Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)
Excellent verbal and written communication skills
Ability to multi-task and excel in a fast-paced environment
Functional computer skills required Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude)
High school diploma
Health and fitness-minded people, highly preferred

BENEFITS
Competitive hourly wage
Performance bonuses based on weekly, monthly, individual, and team sales goals
Medical, Dental, and Vision (based on full-time hours)
401k (based on full-time hours)
Access to all Orangetheory classes at any studio nationwide
Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
Opportunities for career growth
Covid-19 safety and health protocol for a safe work environment
Monthly team-building events and reward opportunities
Free AED/CPR certifications
Huge discount on NASM and AFAA certifications (inquire with management)