Business Operations & Finance Manager

The Business Operations & Finance Manager is responsible for overseeing business operations, finance operations, human resources, and company administration. This role partners closely with senior leadership to ensure the business operates efficiently, financial processes run smoothly, and strategic initiatives move forward.

The ideal candidate is highly organized, analytical, hands-on, and comfortable balancing operational responsibilities with financial oversight. As the company continues to grow, this role offers significant opportunity to expand into broader financial management responsibilities, including overseeing bookkeeping functions currently managed by an external accounting partner.

Key Responsibilities Business Operations
Oversee the day-to-day operational activities of the business
Lead cross-functional projects from planning through execution
Build, document, and improve standard operating procedures across departments
Develop operational dashboards, reporting, and key performance indicators
Identify process improvement opportunities that increase efficiency and accountability
Coordinate company-wide operational initiatives and ensure timely execution
Partner with leadership on quarterly planning and strategic initiatives
Oversee subscription program operations, including platform management and ongoing optimization
Manage company certifications, memberships, and sustainability initiatives, ensuring annual renewals and reporting requirements are completed
Manage the company's insurance program, including policy renewals, certificates of insurance, claims coordination, and relationships with insurance brokers
Coordinate legal and compliance matters by partnering with outside legal counsel on commercial contracts, trademark matters, corporate filings, financing documentation, employment matters, insurance claims, and other business initiatives
Finance Operations
Oversee Accounts Payable and Accounts Receivable processes
Coordinate vendor payment planning and cash flow scheduling with leadership
Prepare and manage monthly sales representative commission reports
Coordinate the monthly financial close process with external bookkeeping partners
Review financial reports and ensure accurate and timely month-end reporting
Assist with lender reporting, borrowing base reporting, financing requests, and banking relationships
Coordinate annual tax preparation with external accounting partners
Prepare operational and financial reporting for leadership
Partner closely with the external bookkeeping team while developing an in-depth understanding of the company's accounting processes
Over time, assume increasing ownership of bookkeeping responsibilities and internal financial operations as the business grows
Human Resources & Administration
Assist with recruiting, interviewing, onboarding, and offboarding employees
Support employee performance management and professional development initiatives
Maintain HR policies, employee handbook updates, PTO administration, and personnel records
Coordinate payroll administration with external providers
Oversee general office administration and operational support functions
Qualifications
3–5 years of progressive experience in business operations, finance operations, accounting, or a related field
Experience in apparel, eCommerce, consumer products, or startup environments strongly preferred
Strong understanding of Accounts Payable, Accounts Receivable, month-end close processes, and financial reporting
Experience working with external bookkeeping or accounting firms is a plus
Excellent organizational skills and exceptional attention to detail
Strong analytical and problem-solving abilities
Ability to manage multiple projects and priorities simultaneously
Excellent written and verbal communication skills
Comfortable working cross-functionally in a fast-paced, entrepreneurial environment
What We're Looking For
The ideal candidate is someone who:

Takes ownership and follows through
Is highly organized and detail-oriented
Enjoys improving systems and processes
Is comfortable wearing many hats in a growing business
Has strong financial and analytical skills
Communicates effectively across all levels of the organization
Remains calm under pressure and approaches challenges with a solutions-oriented mindset
Values accountability, collaboration, and continuous improvement
Has experience using Shopify and QuickBooks Online
Is highly proficient in Microsoft Excel and Google Sheets