Site Leader

Position Summary
The Site Leader oversees the day-to-day operations of a small onsite services center, ensuring exceptional customer service, operational efficiency, and contract compliance. This role serves as the primary onsite contact for customers, supports a small team, and manages mail, shipping, copy, scanning, and related office services.

Key Responsibilities
Lead daily operations of mail, copy, scanning, shipping, and receiving services.
Serve as the primary customer contact and resolve service issues promptly.
Support and guide a small team, including task assignments, training, and workflow coordination.
Ensure compliance with service level agreements (SLAs) and contractual requirements.
Monitor site performance, maintain operational reports, and support continuous improvement initiatives.
Operate and troubleshoot office technology, including copiers, multifunction devices, mail, and imaging equipment.
Coordinate supplies, vendor interactions, and facility-related requests as needed.
Assist with recruiting, onboarding, and development of site personnel.

Qualifications
High school diploma or GED required.
2+ years of customer-facing experience in office services, mailroom, print production, or a related environment.
Previous leadership, training, or team lead experience preferred.
Strong customer service, communication, and problem-solving skills.
Comfortable using office technology and business systems.
Physical Requirements
Ability to stand, walk, bend, and lift up to 50 pounds.
Comfortable working in a fast-paced office services environment.