Patient Care Representative

Why join WELL Health Diagnostic Centres? Here are 5 great reasons!

Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.
Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.
Grow with a Leading Organization: With 60+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

Responsibilities:

Reception:

• Greet incoming patients as per script.

• Obtain required patient identification, documentation and history following guidelines.

• Ensure patient has followed correct preparation for their exam.

• Ensure inquiries are answered or referred to the appropriate person.

• Assist patients requiring help in mobility.

• Maintain a clean and tidy reception area as per infection prevention and control guidelines.

• Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. If clinic does not offer requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.

• Assist Clinic Leader with turnaround report and private pay documentation.

Patient Flow:

• Assist technologist in preparing patients for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.

• Work alongside and assist technologists, as required, to ensure the practice runs smoothly and efficiently; including but not limited to locating reports, scheduling appointments, coordinating schedules, biopsies, etc.

• Assist with workflow of the clinic.

Documentation:

• Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.

• Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).

Equipment Operations & Maintenance:

• Operate specific office equipment related to secretarial duties (i.e., computer, computerized telephone, photocopier and fax machine, etc.).

• Observe and report all malfunctions in office equipment.

• Follow manufacturer's guidelines for operation, maintenance and minor troubleshooting.

• Maintain all required logbooks for infection prevention and control protocols.

Reporting:

• Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.

• Maintain patient confidentiality.

Safety:

• All company and government regulations are to be followed.

• Routine cleaning of work area and equipment to be done as scheduled or needed.

Other:

• Assist other staff members when the workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.

Qualifications, Experience & Requirements:

• 0-2 years of related experience.

Any experience with ICMS/OBSP data entry is beneficial.
• Diploma in Medical Office Administration or related field.

• Computer literacy.

• Minimum typing speed of 35wpm.

• Must have excellent telephone etiquette.

• Good command of the English language, excellent communication, organizational and interpersonal skills are required.

• Ability to work independently and as part of a team.

• Adherence to PHIPA.

• A strong ability to multi-task.

• Maintain competence in position by attending staff meetings.

• CPR & First Aid Certification is encouraged.

Staffing:

Maintain and adjust to staffing rotation pattern as directed by manager or delegate.