College Work Study Student - Student Experience Ambassador

ESSENTIAL DUTIES

· Conducts 1:1 or small-group empathy interviews with fellow students on pre-determined topics.

· Takes clear, accurate, and objective notes during interviews.

· Transcribes, organizes, and submits interview notes in a timely manner using provided templates.

· Maintains confidentiality and professionalism in all student interactions.

· Attends required trainings on empathy interviewing, confidentiality, and documentation.

· Provides feedback on interview tools and participate in peer learning sessions.

· Collaborates with supervisors and fellow ambassadors to identify themes and insights.

· Supports implementation of student surveys

· Performs basic word processing and data operations in Word and Excel.

· Provides support on various projects and assignments as needed.

· Provides general office support including but not limited to filing, photocopying, and data entry.

· Provides general customer service.

· Adheres to the City Colleges of Chicago Customer Services Excellence Standards.

REPORTING RELATIONSHIPS

Reports To Assigned Supervisor

Direct Supervision None

ELIGIBILITY REQUIREMENTS

· Applicants must be 16 years or older, have work permit consent, and be eligible to work in the United States

· Applicants must be actively attending one of the City Colleges of Chicago

· Applicants must be enrolled in a minimum of 6 semester hours pre-credit or credit classes.

· Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students)

· Applicants must be in “good standing” – no City Colleges of Chicago academic restrictions.

· Applicants must not be current Full or Part-time employees of the City Colleges of Chicago

· Enrolled Freshmen may work during the break prior to attending the next school term.

· All positions are “employment at-will.”

· Maximum of 20 hours per week

QUALIFICATIONS

· High school diploma required or actively pursuing a GED at City Colleges of Chicago.

· Previous relevant work experience desirable but not required.

· Interest in student experience, equity, and campus improvement initiatives.

· Good verbal and written communication skills.

· Excellent listening and note-taking skills.

· Strong interpersonal skills and the ability to build trust and rapport with peers.

· Ability to work effectively and respectfully in a culturally diverse environment, fostering inclusivity

and collaboration.

· Ability to conduct interviews in a professional manner, adhering to research guidelines.

· Ability to gather data, compile information, and prepare reports.

· Ability to analyze and solve problems.

· Must be able to work flexible hours as needed.

· Responsible, reliable, and able to manage confidential information with care.

· Must demonstrate professionalism, courtesy, and strong customer service skills in all interactions.

· Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

Training Provided

· All selected Ambassadors will participate in mandatory training covering empathy interviewing, data collection practices, confidentiality, and student engagement best practices.

Salary Range: $17.00 (on-campus) or $19.00 (off-campus) per hour.

Offered rate will be determined based on whether assigned location is on campus or off campus.