Operations Specialist 1

Job Overview:

Operations Specialist I is a systems-based support role within the fulfillment operation. This position supports department leadership by helping coordinate daily activity, guiding employees, monitoring department performance, and using reports/data to identify opportunities for improvement.

Key Responsibilities:

Provide guidance and direction to department employees during daily operations
Monitor employee output, order flow, department progress, and operational performance
Use operational reports, system data, and labor tools to identify trends, gaps, and follow-up needs.
Prepare and review daily, weekly, and monthly reporting related to output, accuracy, labor usage, and department results.
Communicate performance updates, concerns, and operational needs to department leadership
Reinforce SOPs, safety expectations, quality standards, and performance requirements
Assist with coaching conversations, employee follow-up, and escalation of performance concerns when needed
Support shift start-up, work assignments, labor movement, and department adjustments
Help identify process issues and recommend practical improvements based on data and floor observations
Participate in root cause analysis and corrective action follow-up
Additional responsibilities as assigned by supervisor/manager
Specific Knowledge, Skills and Abilities:

Experience providing work direction or guidance to hourly employees preferred
Experience using warehouse systems, reporting tools, labor reports, or operational tracking systems
Strong analytical skills with the ability to review data and identify performance trends
Strong professional communication skills, both verbal and written
Strong follow-up, organization, and problem-solving skills
Proficiency in Microsoft Excel and operational reporting preferred
Ability to work in a fast-paced fulfillment center environment
Preferred Education and Experience :

Minimum of 4 years of consecutive experience with coordination/lead support in logistics, warehouse, fulfillment, or similar operations
High school diploma or equivalent; some college or technical training preferred
Maintain a professional and visible presence in the department
Support employees while partnering with department leadership
Use data and reporting to support better operational decisions
Follow through on assignments, reporting, and employee-related follow-up
Support a culture of safety, accountability, efficiency, and respect
Physical Environment/Occupational Risks

Warehouse environment
Lifting up to 50lbs