Retailer Assistant Manager

Benefits:
Commission
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Donation matching
Employee discounts
Flexible schedule

Job Overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities:

Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
Complete observations of Mobile Associate s’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
Effectively manage customer wait time. Keep current on products, services, and promotions.
Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
The experience you’ll bring:

1 year customer service and/or sales experience, retail environment preferred
Available to work a varied schedule including nights, weekends, and holidays
Ability to lead and mentor people to deliver great results
Outstanding communicator with ability to interact with teammates and customers
What’s in it for you:

Competitive base pay, plus commissions
Benefits for part-time and full-time employees
Medical, dental and vision benefits
401K Plan
Generous paid time-off programs
Phone service discounts
Serious growth potential for your career
This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime?

Requirements:

At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED