Program Manager

RESPONSIBILITIES
Coordinate and manage cross-functional programs focused on operational alignment, process optimization, and future-state planning

Map current-state operational processes across teams and propose future-state models to support solutions

Identify gaps and redundancies in workflows, tools, and process; propose scalable solutions

Collaborate with external departments and other key stakeholders to define program goals, success metrics, and timelines

Maintain clear documentation, reporting, and communication for initiatives in flight

Support the development of RACI models and governance structures for key operational activities

Utilize frameworks for accountability and continuous improvement to translate analytics into actionable recommendations

Act as a connector across departments, driving alignment on shared priorities and handoffs

Track KPIs for initiative success and business-wide operational performance

Support post-mortem reviews and lessons learned to refine operational strategies

Develop and execute a scalable vendor management strategy aligned with organizational goals, budget, and compliance requirements.

Aide in vendor selection processes, including RFPs/RFIs, cost-benefit analyses, and contract negotiation in partnership with department owners, Legal and Security.

Ensure all vendors have been reviewed by the Security and Legal teams with proper vendor setup and PO management.

QUALIFICATIONS AND SKILLS
5+ years in program manager role in B2B SaaS or technology environment

Demonstrated success leading initiatives

Proven ability to build scalable processes and operate with high attention to detail

Excellent communication and stakeholder management - able to influence without authority

Exceptional organizational, analytical, and communication skills

Experience with business operations frameworks (e.g., OKRs, RACI, etc) a plus

Comfort with data: building business cases, ROI models, and performance reporting