Systems Engineer II

Your Responsibilities on the Team

Collaboration & Productivity Platforms

Administer and maintain enterprise collaboration platforms — including Microsoft Teams, Exchange Online, SharePoint, OneDrive, Purview, Zoom, and Box — ensuring availability, performance, security, and compliance.

Support integration projects with IT and business stakeholders to streamline communication workflows.

Develop and maintain system documentation, runbooks, and standard operating procedures.

Identity & Directory Services

Administer Active Directory and Microsoft Entra ID, including Group Policy, OU structures, hybrid identity, Conditional Access, RBAC, and directory synchronization via Entra Connect.

Support identity governance initiatives including access reviews and joiner/mover/leaver lifecycle workflows.

Troubleshoot identity and authentication issues — SSO, MFA, and federation — across hybrid environments.

Endpoint Engineering & Management

Administer Microsoft Intune for device management across Windows, macOS, iOS, and Android, including enrollment, configuration policies, app deployment, and Windows Autopilot provisioning.

Support Virtual Desktop Infrastructure (VDI) environments including Azure Virtual Desktop (AVD), Citrix, or VMware Horizon for remote and hybrid workers.

Maintain endpoint security baselines, CIS benchmarks, and hardening standards in partnership with security teams; enforce Microsoft Defender for Endpoint, BitLocker, and DLP policies.

Manage endpoint patching and software updates using Intune, MECM/SCCM, or equivalent tooling to ensure timely vulnerability remediation.

Support application packaging, deployment, and lifecycle for enterprise endpoint software, including scripting using PowerShell or similar tools.

Monitor endpoint health, compliance posture, and fleet performance using telemetry and reporting.

Support BYOD and corporate device programs, including conditional access enforcement and data separation policies via Intune App Protection Policies.

AI Tools & Cross-Functional Support

Assist with administration of enterprise AI tools including Claude (Anthropic), ChatGPT and CoPilot Enterprise, supporting licensing, configuration, user provisioning, and policy management.

Partner with network, application, governance and security teams to support business requirements and enterprise architecture standards.

Research emerging technologies across collaboration, AI, identity, and endpoint management and share findings with the team.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field — or equivalent work experience.

3–5+ years of experience in systems engineering or IT administration in enterprise environments.

Hands-on experience administering Microsoft 365 platforms, including Teams, Exchange Online, SharePoint Online, Purview, Zoom, and Box.

Experience with Microsoft Intune / Microsoft Endpoint Manager for MDM/MAM, including device enrollment, compliance policies, configuration profiles, and app deployment across Windows, macOS, iOS, and Android.

Familiarity with VDI platforms such as Azure Virtual Desktop (AVD), Citrix, or VMware Horizon.

Scripting and automation experience using PowerShell, Python, or similar tools, including endpoint provisioning and application management.

Familiarity with endpoint security tooling including Microsoft Defender for Endpoint, BitLocker, and Intune-enforced compliance policies.

Working knowledge of Active Directory and Microsoft Entra ID, including GPO management, hybrid identity, and Conditional Access.

Relevant certifications a plus: Microsoft 365 Certified (MD-102), Azure Administrator (AZ-104), or equivalent.

Strong troubleshooting and problem-solving skills across collaboration and endpoint environments.

Experience with ServiceNow or similar ITSM platforms.

Clear written and verbal communication skills, with ability to explain technical concepts to non-technical stakeholders.