Safety & Security Manager

Minimum Qualifications:

This role requires a Bachelor’s degree plus at least 7 years of direct, full-time professional experience in public safety, security management, or law enforcement. A Master’s degree in Criminal Justice, Emergency Management, or a related area of study is a plus. Certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP) are highly desirable.
The candidate must possess a comprehensive understanding of physical security technology, New York City building and safety codes, and risk assessment methodologies. Familiarity with issues pertaining to homeless services, behavioral health and substance use disorders, and trauma-informed care is a plus.
The position requires excellent written and oral communication skills with demonstrated experience conveying complex safety concepts and emergency protocols in a clear and succinct manner. The candidate must have the ability to maintain strong, positive relationships with the NYPD, FDNY, and a variety of internal and external stakeholders. Exceptional project management skills with the ability to manage multiple security audits and technology implementations simultaneously under tight deadlines are required.

Safety & Security Manager Principal Responsibilities:

Security Planning: Develop security plans, including standard operating procedures and physical/technical requirements, for all VOA-GNY facilities. Establish a “layered access” approach including exterior lighting, lobby security, surveillance technology, unit-level security, and visitor management.
Contract Management: Negotiate and oversee third-party security contracts and regularly assess the strategic approach to using contractors versus VOA-GNY staff to ensure optimal safety and cost-effectiveness.
Risk Assessment & Audits: Conduct regular risk assessments and safety audits across the portfolio to identify vulnerabilities and ensure policies and procedures are implemented in accordance with each site’s security plan. Update security plans as needed.
Crisis Management: Serve as an internal resource for crisis response management and emergency preparedness, ensuring all interventions incorporate trauma-informed care best practices. Under certain circumstances, serve as VOA-GNY’s lead response coordinator.
Staff Training: In close coordination with Human Resources and Program Services, develop trainings to prepare staff and clients for a variety of operational and weather-related emergencies. Support Resident Services Managers, front-desk staff, and third-party security personnel to ensure appropriate onboarding procedures and training on security operations and access controls.
Technology: In close collaboration with the Information Technology team, advise on the appropriate implementation of various security technologies, including CCTV systems, electronic key fobs, and card readers.
Community Liaison: Serve as the primary point of contact for local law enforcement (NYPD) and emergency services (FDNY/EMS). Represent VOA-GNY in community meetings as needed. Respond to court appearance notices for testimony.
Design & Development: Work with the Real Estate Development team to incorporate trauma-informed design and security strategies into the design of new construction and rehabilitation projects.
Interdepartmental Collaboration: Collaborate with colleagues in Finance, Human Resources, Information Technology, Program Services, Real Estate, Risk Management, to support the organization’s safety and security goals.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: