Staff Performance Manager

Role Summary of an Onsite Staffing Manager (Staff Performance Manager):

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee relations at the client site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Opportunity as an Onsite Staffing Manager (Staff Performance Manager):

Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
Maintain timekeeping system and ensure payroll/invoicing is accurate
Provide productivity, headcount, attendance, and other reports at the client’s request
Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
Conduct onsite orientation, safety training
Facilitate the initial treatment and reporting of workers’ compensation incidents
Participate in scheduled service reviews at the client site
Act as the liaison between the branch office and the client
Deliver superior customer service and develop relationships with supervisors and associates
Other duties as assigned

Your attributes

Experience in a customer service role responsible for multi-level client communication
HR and data management experience
Demonstrable success managing a team or process
Familiarity with a heavy process-oriented environment
Able to lead, organize and build effective and diverse teams
Must have seasoned critical thinking and problem-solving skills
Practical experience and comfort with using operational software, Microsoft Office products, and
basic data management tools for analysis
Ability to communicate professionally and effectively across all platforms
Able to listen and respond to information effectively and influence decision makers