Slots Services Rep

Responsibilities

Where You'll Make an Impact

Welcomes customers.
Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
Informs members of benefits, contests and promotions.
Replaces lost club cards.
Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
Assists with payment of slot jackpots, ticket fills and equipment jams.
Repairs minor slot machine malfunctions.
Notifies slot technicians when machine malfunctions require technical assistance.
Discretionary ability to extend complementary services in accordance with the approved comp matrix.
Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
Complies with internal controls, standards and procedures.
Ability to extend complimentaries in accordance with the property comp matrix.Other duties may be assigned.

Qualifications

Skills You'll Need to Succeed

Excellent customer service and interpersonal skills.
Ability to communicate with team members and guests.
Availability to work Friday, Saturday and Sundays from noon until 2am
Available to work flexible shifts, weekends and holidays
A Few Must Haves

High school diploma, GED or equivalent work experience in a customer service environment
Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.
Perks We Offer You

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Retirement Savings with Company Match
Generous Bonus Structure
Annual Merit/Goal Based Pay Increases
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Free parking
Free food and discounted meals
Exclusive Discounts on Travel, Services, Goods and Entertainment
Physical Requirements

Ability to stand for long periods of times without sitting or leaning.
Standing 10%
Walking 85%
Sitting 5%
Keyboarding 20% - includes the use of handheld devices while on the casino floor.
Life at Live!

24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.