Chief of Clinical Services

Essential Responsibilities:

• Provide leadership, direction, and oversight of the organization’s clinical services and clinical leadership team.
• Lead the development and implementation of clinical strategies, protocols, and best practices that improve outcomes and support organizational goals.
• Oversee population health initiatives, including risk stratification efforts to identify high-risk individuals and ensure appropriate clinical interventions.
• Monitor clinical trends, outcomes, and performance metrics to drive quality improvement and informed decision-making.
• Provide executive oversight of incident management processes, including trend analysis, root cause review, and corrective action planning.
• Ensure compliance with OPWDD regulations, Health Home requirements, Medicaid guidelines, and other applicable regulatory standards.
• Serve as a clinical resource and subject matter expert for complex medical, behavioral, and care management situations.
• Build and maintain productive relationships with OPWDD, government agencies, healthcare systems, provider organizations, and community partners.
• Represent the organization during audits, regulatory reviews, and external meetings.
• Collaborate with executive leadership to support strategic planning, program development, workforce initiatives, and organizational growth.
• Promote a culture of accountability, collaboration, continuous improvement, and clinical excellence.

Specific Knowledge, Skills, and Abilities:

• Extensive knowledge of OPWDD systems, person-centered practices, population health management, and care coordination.
• Strong understanding of clinical risk management, incident review processes, and quality improvement methodologies.
• Ability to analyze clinical and operational data to identify trends and drive meaningful outcomes.
• Exceptional leadership, communication, and relationship-building skills.
• Ability to effectively engage with government agencies, regulators, healthcare providers, and executive stakeholders.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage multiple priorities while maintaining a strategic focus.
• Strong leadership skills with a proven ability to manage multiple service-oriented departments.
• Ability to handle sensitive and confidential information.

Required Experience, Minimum Qualifications:

• Active New York State clinical license required (RN, LCSW, LMHC, Psychologist, NP, or equivalent).
• Master’s degree in a clinical or healthcare-related field preferred.
• Experience in OPWDD, Health Home, Managed Care, or related healthcare settings.
• Minimum of 5 years of progressive leadership experience overseeing clinical teams and services.
• Demonstrated experience in population health, quality improvement, regulatory compliance, and clinical operations.
• Experience working directly with OPWDD and other regulatory agencies preferred.