IT Support Technician

In Office Only

We’re looking for a dependable IT Support Technician / Help Desk Specialist to join our team. This role is responsible for providing hands-on technical support, troubleshooting issues, and ensuring users have the tools they need to work efficiently.

What You’ll Do:

• Respond to and resolve technical support requests involving hardware, software, networking, and user issues.

• Set up, configure, and support workstations, printers, phones, user accounts, and other IT equipment.

• Troubleshoot issues quickly and effectively while knowing when to escalate more complex problems.

• Monitor systems and help identify potential issues before they impact operations.

• Follow security best practices and maintain company IT policies and procedures.

• Maintain accurate documentation of tickets, solutions, and processes.

• Assist with technology projects, upgrades, and improvements as needed.

What You Need:

• Experience in a help desk, IT support, or similar technical role.

• Strong troubleshooting skills and a solid understanding of Windows, networking, and common business applications.

• Basic knowledge of cybersecurity and IT best practices.

• Excellent communication skills and a customer-focused approach.

• Ability to work independently, prioritize tasks, and manage a ticket queue effectively.

Ready to join a growing IT team and make an impact?