Developer Advocate - Service Management

What You'll Do:

Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog's advocacy and engineering teams
Create content in one or more mediums to build Datadog's reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more
Partner with product engineering teams to build compelling demos, and coach internal engineering teams on effective communication and presentation
Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog
Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code

Who You Are:

Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations
You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.
Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.
You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
You enjoy self driven exploration and education on new technologies and languages

Bonus points:

You have hands-on ITSM platform experience (ServiceNow, Jira Service Management)
You are already an active member of SRE, DevOps, or incident-response communities