App Dev & Support Services Engineer II

Job Description
Role Summary

We are seeking a DevOps Support Engineer with strong experience in production support, Kubernetes, application servers, databases, Linux, monitoring, automation, and cloud technologies. The engineer will support business-critical applications and infrastructure, troubleshoot production issues, perform root-cause analysis, and drive automation and reliability improvements.

The role also emphasizes Generative AI and AIOps, using AI tools to accelerate incident triage, log analysis, RCA, scripting, documentation, anomaly detection, and proactive monitoring.

Key Requirements
5+ years of experience in DevOps, Production Support, SRE, or Application Operations
Strong hands-on experience with Kubernetes, Docker, Helm, and Linux
Experience supporting Apache Tomcat and Java applications
Working knowledge of MySQL and/or Oracle
Strong Python/Bash scripting and automation skills
Experience with Prometheus, Grafana, ELK, or similar monitoring platforms
Experience with AWS, Azure, or OCI
Knowledge of CI/CD, preferably Jenkins or GitHub Actions
Experience with Terraform/Ansible is preferred
Hands-on experience using ChatGPT, GitHub Copilot, or similar GenAI tools for troubleshooting, automation, scripting, and documentation
Understanding of AIOps, intelligent alerting, anomaly detection, automated RCA, and incident correlation
Strong production incident management and troubleshooting skills
Ability to work in a high-pressure, 24x7 production-support environment
Preferred Qualifications
Kubernetes CKA/CKAD
Cloud certification
AI/ML certification
Experience with AI APIs, embeddings, or vector databases
Experience implementing AI-assisted operational workflows