Director of Payroll Services

Overview
We are seeking an experienced operational leader to oversee an established Payroll Services division within a rapidly growing healthcare organization.

This individual will lead a large team responsible for payroll operations while driving process improvement, operational excellence, leadership development, and continued growth of the business. The department is already highly successful; the focus is on maintaining that success while identifying opportunities to further strengthen and scale the operation.

This role is ideal for an executive who enjoys building teams, mentoring leaders, improving processes, and creating an outstanding employee experience.

Responsibilities
Lead and oversee the Payroll Services division
Manage and develop supervisors, managers, and department leaders
Drive operational excellence and continuous process improvement
Maintain high levels of client satisfaction while balancing operational efficiency
Develop future leaders within the organization
Partner closely with executive leadership on strategy and business initiatives
Oversee staffing, organizational planning, and team structure
Monitor operational metrics and implement improvements where needed
Foster a collaborative, positive, and accountable department culture
Ensure scalable systems and processes that support continued organizational growth
Qualifications
Proven experience leading large operational teams
Exceptional people leadership and emotional intelligence (EQ)
Strong operational mindset with the ability to manage complex workflows
Experience building, mentoring, and developing leaders
Executive presence with excellent communication skills
Strategic thinker who is equally comfortable executing day-to-day operations
Payroll services or related back-office operations experience is preferred but not required
Healthcare experience is a plus