Billing Specialist

Responsibilities

Prepare and issue accurate customer invoices in accordance with established billing schedules and contractual terms.
Investigate and resolve billing discrepancies, including cancellations, rebills, credit/debit memos, and disputed charges.
Conduct invoice audits using SAP and other reporting tools to ensure data integrity and compliance.
Validate order details and meter reads for account-specific billing requirements.
Collaborate with internal departments and customers to gather necessary information for invoice accuracy.
Respond promptly to billing-related inquiries via phone, email, and fax using the call center platform.
Provide coverage and support during team member absences, special projects, and peak periods.
Maintain strict adherence to Konica Minolta’s billing policies, procedures, and documentation standards.

Qualifications

Minimum of 2 years of professional experience in billing, invoicing, or accounts receivable, preferably within an SAP environment.
High school diploma or equivalent required; associate degree or higher preferred.
Prior experience in a fast-paced, customer-facing billing environment is highly desirable.
Exceptional attention to detail and commitment to quality.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a dynamic, deadline-driven environment.
Collaborative team player with a proactive and adaptable mindset.
Customer-focused with a professional and courteous approach.
Proficient in Microsoft Excel; experience with SAP or similar ERP systems preferred.