Director of Enrollment and Student Services

Responsibilities
Recruitment Operations Management

Oversee GST's enrollment function, including domestic and international recruitment, applicant development, pipeline management, and yield activities
Supervise the two Directors of Recruitment and hold them accountable for execution of recruitment plans
Review pipelines, conversion data, follow-up practices, and recruitment priorities
Provide oversight for recruitment campaigns, information sessions, outreach, events, and partner-based recruitment
Identify bottlenecks, opportunities, and process improvements that support enrollment growth
Student Services Oversight

Supervise the Assistant Director of Student Services and oversee student-facing support after enrollment
Set expectations for onboarding, registration support, student communications, issue resolution, and retention-support activities
Ensure effective handoffs among recruitment, admissions, student services, academic programs, and university offices
Review student service workflows and guide improvements in responsiveness, clarity, consistency, and service quality
Staff Leadership

Manage and supervise the Enrollment and Student Services team
Provide regular coaching, feedback, and professional guidance
Establish priorities, expectations, and accountability structures
Monitor productivity, responsiveness, service quality, and results
Analytics, Reporting, CRM, and Student Data
Define and review key enrollment, conversion, onboarding, retention-support, and service metrics
Review dashboards, reports, CRM data, and student service data to assess performance and identify issues
Ensure that records are accurate, complete, and useful for decision-making
Prepare or review concise reports and recommendations for GST leadership
Enrollment Strategy, Student Experience, and Process Improvement

Work with GST leadership to set enrollment and student experience priorities
Use enrollment trends, applicant behavior, pipeline data, and student service patterns to inform planning
Guide improvements to recruitment, admissions, onboarding, and student support processes
Support adoption of systems, tools, and best practices that strengthen enrollment operations and student services
Cross-Functional Collaboration

Align recruitment and student services work with admissions, marketing, academic departments, university offices, and external partners
Coordinate communication and workflow across recruitment, enrollment, onboarding, and student services
Support priority special projects and compliance needs related to enrollment and student services
Qualifications
Education/Experience
Required
Bachelor's degree in a related field; equivalent experience may be considered.
Experience in enrollment management, admissions, recruitment, student services, marketing operations, or related roles.
Demonstrated experience supervising staff, managing team performance, and leading student-facing operations.
Experience with CRM systems, data management, reporting, and Microsoft Office, particularly Excel.
Strong analytical, organizational, project management, supervisory, and communication skills.
Preferred
Master's degree in a related field.
Experience in graduate or adult-serving higher education.
Familiarity with F-1 student enrollment and international student onboarding.
Experience with CRM platforms such as Slate, Salesforce, HubSpot, or similar systems.
Demonstrated success meeting enrollment objectives through planning, process improvement, and team leadership.
Experience in a part-time, fractional, or flexible leadership role.
Knowledge of international student recruitment, enrollment practices, or external recruitment partnerships.
Knowledge/Skills/Abilities
Key Competencies
Staff supervision, coaching, and accountability
Enrollment management and recruitment operations oversight
Student services leadership and student experience improvement
Data-informed decision-making, reporting review, and performance monitoring
Priority-setting, process improvement, and cross-functional collaboration
International recruitment and partnership oversight
Success in this role will be demonstrated through:
Effective supervision and accountability of the recruitment and student services team.
Clear team priorities and improved coordination across recruitment, admissions, onboarding, student services, and academic programs.
Improved inquiry-to-enrollment and enrollment-to-active-student handoffs.
Progress toward domestic and international enrollment objectives.
Reliable CRM and student service data for decision-making and follow-up.
Targeted process improvements that enhance efficiency, service quality, student experience, and enrollment outcomes.
Travel
As needed
Working Conditions
Extensive Use of Computers
Extensive time sitting and standing
Maximum Salary
USD $40,000.00/Yr.
Minimum Salary
USD $32,000.00/Yr.
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Touro University offers a comprehensive benefits package for full-time employees which includes:

Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule