Senior Client Success Manager

Who you are

Detail-oriented and organized, you don't let a number, a date, or a follow-up slip, and your account plans and forecasts hold up under scrutiny.
Comfortable with accounting and forecasting, you build a reliable pipeline view and can defend every number in it.
A natural bridge builder, you connect client stakeholders, delivery teams, and leadership.
Genuinely invested in relationships, client success, and to you, is not a quota; it's a relationship you protect over the years.
Not afraid of a hard conversation, internally or with the client, when something needs to be said.
Proactive by default, you raise the risk before someone else finds it, and you follow through without being chased, and know when to escalate.
Comfortable navigating complex environments.
Highly autonomous, you don't need strong handholding to know what the account needs next.
Commercially fluent, you understand contract structures, negotiation dynamics, and how to protect margins and relationships simultaneously.

Who you are

Detail-oriented and organized, you don't let a number, a date, or a follow-up slip, and your account plans and forecasts hold up under scrutiny.
Comfortable with accounting and forecasting, you build a reliable pipeline view and can defend every number in it.
A natural bridge builder, you connect client stakeholders, delivery teams, and leadership.
Genuinely invested in relationships, client success, and to you, is not a quota; it's a relationship you protect over the years.
Not afraid of a hard conversation, internally or with the client, when something needs to be said.
Proactive by default, you raise the risk before someone else finds it, and you follow through without being chased, and know when to escalate.
Comfortable navigating complex environments.
Highly autonomous, you don't need strong handholding to know what the account needs next.
Commercially fluent, you understand contract structures, negotiation dynamics, and how to protect margins and relationships simultaneously.

What you’ll do

Client retention and growth

Build long-lasting, profitable relationships with assigned accounts/portfolios
Define and implement long-term strategy and objectives for each account.
Proactively identify and close upsell and cross-sell opportunities.
Deliver high retention and measurable account growth.

What makes you a great fit
10+ years in Client Success, Account Management, or a comparable client-facing commercial role, including direct experience on Tier-1 or enterprise-scale accounts.
A demonstrated track record of owning revenue targets, forecasting, and upselling/cross-selling on complex, multi-stakeholder accounts.
Full professional English (C1+), you will be the primary point of contact for US enterprise stakeholders, both written and verbal.
Experience in technology services, digital platforms, or enterprise software environments.
Hands-on experience negotiating and administering multiple contract types (T&M, fixed price, retainer, SOWs, MSAs).
Disciplined CRM hygiene and comfort producing revenue, forecast, and account-health reporting for internal and client audiences.