Patient Liaison and Patient Communications Coordinator

Overview
Reporting to the Director of Clinical Operations, Associate Dean of Clinical Affairs, or designated clinic administrator, the Patient Liaison and Patient Coordinator Patient Relations and Customer Service· Serve as the primary contact for patient inquiries, concerns, compliments, and complaints· Promote a welcoming, professional, and patient-centered experience throughout all clinical interactions·

Responsibilities
Serve as the primary contact for patient inquiries, concerns, compliments, and complaints.
Promote a welcoming, professional, and patient-centered experience throughout all clinical interactions.
Assist patients in navigating dental school clinics, services, policies, and procedures.
Address and resolve patient concerns promptly and escalate issues when appropriate.
Advocate for patient needs while supporting institutional policies and clinical requirements.
Patient Communications

Develop and implement communication strategies to improve patient engagement and satisfaction.
Manage patient communications through phone, email, text messaging, patient portals, and written correspondence.
Create and maintain patient-facing educational materials, FAQs, and informational resources.
Ensure communications are clear, professional, culturally sensitive, and compliant with privacy regulations.
Appointment and Care Coordination

Assist patients with scheduling, rescheduling, and accessing appropriate dental services.
Coordinate referrals and communication between departments, specialty clinics, and external providers.
Monitor patient follow-up and treatment completion processes· Support patient retention and continuity of care initiatives.
Quality Improvement and Patient Satisfaction

Collect and analyze patient feedback through surveys and other assessment tools.
Identify trends and recommend improvements to patient services and communication practices.
Participate in quality assurance and continuous improvement initiatives.
Prepare reports related to patient satisfaction, communication effectiveness, and service metrics.
Collaboration and Administrative Support

Work closely with faculty, students, residents, clinic managers, and administrative staff.
Assist in developing patient communication policies and standard operating procedures.
Maintain accurate records of patient interactions and resolutions.
Compliance and Confidentiality

Ensure adherence to HIPAA, institutional policies, and applicable healthcare regulations.
Protect patient privacy and confidentiality in all communications.
Maintain accurate documentation and records according to institutional standards.
Qualifications
Required Qualifications

Bachelor's degree in Healthcare Administration, Communications, Public Relations, Business Administration, or a related field; equivalent experience may be considered.
Minimum of 2–3 years of experience in patient relations, customer service, healthcare communications, or clinical administration.
Excellent verbal and written communication skills.
Strong interpersonal, problem-solving, and conflict-resolution abilities.
Proficiency with electronic health records (EHR), scheduling systems, and Microsoft Office applications.
Preferred Qualifications

Experience in an academic health center, dental school, or healthcare setting.
Knowledge of dental terminology and clinical workflows.
Experience with patient satisfaction programs and quality improvement initiatives.
Knowledge/Skills/Abilities

Patient Advocacy
Effective Communication
Relationship Building
Cultural Competence
Conflict Resolution
Professionalism and Integrity
Attention to Detail
Team Collaboration
Service Excellence
Maximum Salary
USD $87,500.00/Yr.
Minimum Salary
USD $70,000.00/Yr.
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Touro University offers a comprehensive benefits package for full-time employees which includes:

Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule