Customer Service Manager

Transdev is proud to offer:

Competitivecompensationpackageofminimum$69,000–maximum$86,000
Benefits include:

Vacation:minimumoftwo(2)weeks

Sickdays:5days

Holidays:12days;8standardand4floating

Otherstandardbenefits:401(k)retirementplan,medical,dentalandvision,lifeinsurance,short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Our Customer Service Manager enjoys:

Tremendous career advancement opportunities due to a strong presence across North America

A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and a 401(k) savings plan

A great work environment

Our Customer Service Manager is responsible for:

Working with the department manager to ensure compliance to company and Metro policy and that various task deadlines are met

Monitoring, guiding, training, and retraining customer service representative team members.

Assisting department manager in generating and documenting employee performance evaluation

Upholding quality in customer service throughout team by instilling behaviors for Customer First: A sense of urgency and personal integrity to complete job

Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.

CS reporting for the department on call quality, booking accuracy, and 10-day contractual response on complaints that maintain scores of 90%

Overseeing Site Evaluation Team

To qualify as a Customer Service Manager, you’ll need:

A high school diploma or equivalent

Must be skilled in customer service delivery, problem-solving, and decision-making.

Excellent communication and negotiation skills, ability to influence without authority.

Must have a working knowledge of ADA law and ADA service requirements.

To be dependable, proficient in time management, meeting deadlines, and multi-tasking.

To be able to work a flexible schedule which may include weekends

To have a working knowledge of the Trapeze scheduling software

A minimum of three years of Supervisory experience

Exceptional customer service skills and professional Customer-focused telephone manners

Mustbeabletoworkshiftsorflexibleworkschedulesasneeded.

SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.

The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Work environment will be a combination of both indoors and outdoors.