Field Service Engineer

What You’ll Deliver in the First 6–12 Months
Successfully install, maintain, and service scanning instruments across US clinical sites, ensuring high reliability and minimal downtime.

Build strong collaboration with engineering and operational teams, translating field insights into actionable product and process improvements.

Establish consistent documentation, reporting, and compliance standards across installations and service activities.

Identify opportunities to improve service efficiency, instrument performance, and preventative maintenance approaches.

Support the scaling of field service capabilities as Neko expands its clinical footprint in the US.

Minimum Qualifications
Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.

Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.

Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.

Strong troubleshooting and problem-solving skills with a practical, solutions-oriented mindset.

Excellent analytical skills and strong attention to detail.

Strong written and verbal communication skills in English.

Ability to work independently while collaborating effectively across teams and geographies.

Preferred
Bachelor’s degree in engineering, biomedical engineering, electronics, or a related field.

Experience working with clinical, healthcare, diagnostic, or medical device technologies.

Exposure to regulated environments or quality/compliance standards.

Experience supporting distributed sites or multi-location service environments.

Familiarity with preventative maintenance programs and continuous improvement methodologies.