Receptionist

Job Description:

The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.

Responsibilities:

Answer the phone and respond appropriately by routing the call to the correct person or taking a message.
Greet patients upon arrival and initiates completion of required forms.
Maintain clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.
Call patients to confirm appointments, follow up on patients who are late or do not keep their appointment.
Maintain schedule and inform office staff of schedule changes.
Update computer database and enrollment logs
Maintain office supplies, kitchen supplies, etc. and order/purchase as necessary.
Maintain forms files including consent, physical exam and neurological exam files.
Maintain and uses office equipment appropriately.
Disburse checks for patient expenses as appropriate.
Receive and distribute mail.
Schedule outside tests as necessary including CT scans and x-rays.
Fax and make copies as requested.
Request medical records from outside offices as necessary.
Do general filing.
Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG’s objectives.

Skills and Qualifications:

Education and experience
High school diploma/GED required.
Requirements
Organizational skills.
Detail oriented.
Ability to work in a dynamic environment.
Ability to work as a team member.
Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
Knowledgeable in medical terminology
Excellent communication skills (interpersonal, written, verbal)
Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)