Seasonal Holiday Retail Manager

Job Details
Description
About Us
Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.

As our Local Manager, you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo operations, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service from start to finish.

Why You’ll Love Working with Us:

Build valuable leadership experience developing skills in team leadership, staffing and scheduling, coaching, sales performance, problem-solving, and delivering exceptional guest experiences
Same day pay options for early access to your paycheck
Employee Referral Program
A fun, fast-paced environment where you’ll lead a team that helps create memorable experiences for families
Opportunities beyond the season — return for future holiday seasons and explore growth opportunities within our souvenir photography division, where available
Exclusive Holiday Perks for You & Your Family:
One free visit with Santa for friends and family including:
10 photo prints
10 free holiday cards from Shutterfly
A personalized digital message from Santa, powered by Portable North Pole
3 free months of access to Pixie Post, our digital greeting card platform

What You'll Do:

Foster a positive, team-focused work environment
Create schedules and ensure proper staffing coverage
Recruit, hire, train, and onboard team members
Oversee daily operations and site performance
Respond promptly to business calls and emails
Drive sales, cash handling compliance, and team performance
Verify and submit daily deposits and financial paperwork
Coach team members to deliver exceptional guest service
Build strong relationships with venue partners and vendors
Partner with host venues to support efficient operations
Resolve guest concerns and ensure positive experiences
Manage seasonal setup, breakdown, and equipment security
Perform additional duties as assigned

What We’re Looking For

Must Haves:
Must be at least 18 years of age
Strong communication, organization, time management, and problem-solving skills
Ability to lead a team, work independently, and make sound decisions
Availability to attend required pre-season training
Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods
Availability to work approximately 40 hours per week, with additional hours as business needs require
Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time

Nice to Haves:
Previous leadership or management experience in retail, hospitality, customer service, or a similar environment
High school diploma or equivalent
Ability to use Microsoft Office and other business technology
Experience managing teams or operations across multiple locations
Demonstrated success driving sales, guest experience, and operational results
Experience with scheduling, training, coaching, and developing team members