Live Speaking Operations Support

We’re expanding Live Speaking – our fun, live online conversational English program for elementary and middle school kids across Israel. Part of Eric Cohen Books, a trusted leader in ELT with 40+ years of experience in publishing, teacher training, English assessment, and educational programs.

We’re looking for a Support Coordinator to join our growing team and provide real-time help to our international native English teachers and partner schools.

What You’ll Do:
– Offer real-time support during online classes (technical help, language barriers with Hebrew-speaking students, classroom challenges).
– Handle customer service queries from school staff and parents.
– Arrange teacher substitutions and help international teachers acclimate to Israeli schools.
– Deliver fast, professional, and friendly assistance.

Working Hours:
– Full-Time: Sun-Thu 08:00-16:30. Ability to work every second Friday (08:00-13:30) is a strong advantage.

 

Who We’re Looking For:
– Experience working within the Israeli education system (teaching or school-based experience is an advantage).
– Strong customer service skills and a helpful, solution-oriented mindset.
– Confident with online video platforms, especially Zoom – you’ll be troubleshooting and supporting teachers and schools in real time.
– Near-native fluency in both English and Hebrew (spoken and written).
– Comfortable in a fully digital environment. Much of the communication happens via Business WhatsApp on computer, so strong typing skills and fluent written communication are essential.
– Comfortable working on-site at our Raanana HQ.

You’ll Be a Great Fit If You:
– Love helping others and creating positive experiences.
– Are quick to think on your feet and solve problems independently.
– Enjoy working with teachers, schools, parents, and children.
– Bring warmth, professionalism, and excellent communication skills to every interaction.
– Thrive in an energetic, team-oriented environment.

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