Network Engineer

About your new role:

The Network Engineer is a critical role responsible for supporting and delivering superior service to ISP/MSP business customers. You will play a key part in managing and troubleshooting SDWAN networks (with an emphasis on Versa Networks), business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.

No travel to customer locations is required.

Key Responsibilities:

Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
Support the provisioning and onboarding of new customers for managed services.
Collaborate with vendors to resolve support issues and ensure smooth service delivery.
Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
Mentor and train fellow engineers on complex technical issues and solutions.

What you'll need for success:

High School Diploma or GED Equivalent
3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
CCNA and CCNP certification is highly desirable
Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
Strong firewall configuration experience (e.g., Fortinet).
Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
Experience with COS/QOS and network design principles.
Familiarity with SOC 2 compliance and processes.