Returns Evaluator 1

B & H

Job Description

Job Title:

Returns Evaluator

Division/Department:

Fulfillment

Reports to:

Required Scheduled:

Monday-Thursday 9am-6pm & Friday 9am-2pm

Approved By:

Viewed By:

Human Resources- NJF

Last Reviewed:

Job Overview:

The Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.

Essential Responsibilities:

Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.

Examines returned merchandise to determine condition and checks for accessories.

Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)

Enters return into system.

Processes refund, credit, restocking fee, etc. based on B&H policies.

Creates new order if exchange is requested.

Repacks merchandise to new condition, if recategorized as new

Additional Responsibilities:

As assigned by the manager

Specific Knowledge, Skills and Abilities:

·         Organized and detailed oriented

·         Exceptional customer service skills

·         Knowledge of computer system (UNIX, web, email, excel)

Preferred Education, Experience and Licenses:

Minimum 2 years experience in a Warehouse

High school diploma or equivalent required.

Previous experience troubleshooting computers and cell phones is preferred but not required

Physical Environment/Occupational Risks:

Must be able to lift 50lbs independently and up to 80lbs with assistance.

Extended periods of standing/walking