Returns Support Associate 3

Job Overview:

The Returns associate will assist the Logistics team with all Reverse Logistics processing issues of customer returns. Focusing on creating receive ready returns and correcting return exceptions that are stopping the processing of the return. These areas will include, but are not limited to, advanced exchanges, fraud, customer service, customer errors, loss, carrier issues, system issues, returns exemption analysis, cost analysis of return requests, refusal/ RMA creation, international return labels, and lithium. They will review internal and external customer or carrier requests and evaluate the case load to prioritize and balance the same. They will review the total case load for patterns that can be addressed or eliminated both for fraud and efficiency.

Essential Responsibilities:

Handle all returns cases/inquiries, prioritize it, making sure that the cases are resolved in a timely manner.

Perform quality control for the requests

Analyze and determine the cost effectiveness of the request

Coordinate with both internal and external parties to address the queries

Identify and notify respective departments of issues and or abuse of the company policies

Ability to handle direct customer communication

Specific Knowledge, Skills and Abilities:

Time management

Ability to work independently.

Ability to design or understand process design to implement new systems.

Strong organizational skills

Preferred Education, Experience and Licenses:

Working knowledge of returns and shipping.