House Person - Housekeeping

PURPOSE

Ensure cleanliness of guest bedroom area, washroom area, balcony area, corridors, public space and fire exits areas. Support room attendants with any necessary tasks.

PRINCIPAL RESPONSIBILITIES

KEY RESULT AREAS
• Deep cleaning of rooms after Maintenance Repairs
• Follow in-room cleanliness standards
• Transfer guest supplies in a timely fashion (i.e. toilet paper)
• Assisting Room Attendants and ensuring all duties for assigned floors are completed
Business
• Open communication with Customer Care Centre and Manager to report challenges or issues.
• Report any deficiencies to Managers.
Customer Satisfaction
• Answer any guest questions
• Deliver housekeeping items to guest rooms as directed
• Ensure complete guest satisfaction.
• Support room attendants with moving of furniture and removal of linen and garbage.
• Build positive work environment.
Process Improvement/ Productivity
• Follow proper lifting techniques.
• Control trip and fall hazards in corridor.
• Adhere to and comply with all safety regulations when handling to grooming policies. Nametag must be visible at all times.
• Must wear pager provided.
• Perform other tasks as assigned by Management.
• Must complete CDC calls within 20 minutes.
• Maintain proper radio etiquette. Cleanliness of Jeep rooms and Service Areas.
• Safe effective use of equipment.

ACADEMIC AND WORKING QUALIFICATIONS

Working Experience
• Previous experience in Housekeeping an asset.
• Previous Guest Service skills an asset.

Soft Skills
• Strong work ethic.
• Good communication skills.

Language
• must be able to understand and speak English

Physical Requirements
• Flexible in availability.
• Able to stand for long periods of time.
• Able to lift and bend.