Conference Services Manager

We are seeking a Conference Services Manager who is organized, energetic, detail-driven, and passionate about hospitality. In this highly visible role, you’ll take ownership of group business once it transitions from Sales serving as the key connection between our clients and hotel teams from planning through final execution.
From corporate meetings and conferences to social events and group functions, you’ll be the person who brings every detail together and makes the event happen.

What You’ll Do
Own assigned group business from Sales turnover through event completion and final billing
Build strong relationships with meeting planners and clients, creating a smooth and personalized planning experience
Plan, detail, and upsell event experiences, including meeting space, menus, timelines, AV, décor, and special requests
Conduct planning meetings, pre-conference meetings, and site inspections
Prepare and distribute accurate BEOs, event resumes, diagrams, and operational details
Serve as the primary liaison between clients, Sales, F&B, Banquets, Front Office, Housekeeping, Engineering, Accounting, and other hotel departments
Anticipate client needs and proactively identify solutions before challenges arise
Maintain a strong presence during events to ensure expectations are being met in real time
Partner closely with Banquets and F&B leadership to ensure seamless event execution
Monitor event details, billing, revenue opportunities, and contractual commitments
Use guest and planner feedback to continually improve the event experience

What We’re Looking For
3–5 years of hotel conference services, catering, or event management experience
Experience managing groups and events in a full-service hotel or resort environment
Large meeting/event space experience preferred
Strong knowledge of BEOs, event resumes, banquet operations, and group servicing
Experience working directly with third-party meeting planners and clients
Experience with Delphi and Microsoft Office, including Word and Excel
Strong organizational skills with the ability to manage multiple groups, deadlines, and changing priorities
Excellent written and verbal communication skills
Confident, polished professional presence when working with clients and hotel leadership
Ability to think quickly, problem-solve, and remain composed in a fast-paced event environment
Collaborative, hands-on, team-first leadership style
Flexible schedule, including evenings and weekends based on event needs
Valid driver’s license
Ability to occasionally lift up to 20 lbs.