Information Technology Specialist (Network)

Duties

As an IT Specialist (NETWORK) you will receive, analyze, and respond to major unplanned network service interruptions/incident from customers, internal IT and other Network Operations events in order to maintain the confidentiality, integrity and availability of the network, systems and applications.

This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Major Duties:

Analyzing and responding to major unplanned network service interruptions/incident from customers, internal IT and other Network Operations events in order to maintain the confidentiality, integrity and availability of the network, systems and applications.
Coordinating the gathering and reviewing of network utilization statistics and performance measures to ensure network stability, quality and maximum performance while maintaining system security and integrity.
Leading and supporting special projects and additional tasks to include formal and informal briefings, operational support and other assignment as requested and required.
Preparing and presenting executive summaries to senior management officials on major incidents and initiatives.
Representing the office in interactions with other government components/agencies or private contractors.

Requirements

Conditions of employment

You must be a U.S. Citizen to apply for this position
Males born after 12/31/1959 must be registered with Selective Service
Primary U.S. residency for at least three of the last five years (additional details below)
All pre-employment processes will be conducted in English
You may be required to pass a background investigation
CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU

Qualifications
Basic Requirement: Individuals must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendation
You qualify for this position if you meet the basic requirement listed above and possess one year of specialized experience as described below.

Experience GS-13: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Planning, designing, developing, and integrating new technologies into new or existing networks.
Evaluating technologies to ensure they comply with the security requirements related to the system Authority to Operate.
Managing multiple concurrent tasks and projects by planning, organizing and prioritizing tasks.
Planning, implementing, and managing problem management systems to effectively resolve problems and to make recommendations for remediation of incidents or operational improvements.