Guest Experience Supervisor

At the Museum of Sex, the Guest Experience Supervisor drives the experience for each and every guest that visits the Museum’s galleries and Super Funland. The Supervisor works closely with the Operations Leadership Team to execute on the Museum’s goals of creating a guest-focused and fun culture, while keeping safety top of mind. The Supervisor manages a team of Leads & Associates.

About the work (Primary Job Responsibilities) …

Be an example of guest service excellence for the Guest Experience Associates and other departments

Manage a team of Associates, by regularly communicating and monitoring operational goals and performance, as well as motivating the team to achieve business goals

Report all guest complaints and staffing challenges to the Operations Leadership Team, as needed

Handle operational challenges as they occur

Lead employee engagement calendar, in conjunction with other operating department leadership

Will be in rotation for department lead responsibilities (opening, running, and closing the guest experience department) and manager on duty for the Museum

Support the Associate Location Manager with scheduling, recruitment, trainings, and other back of house duties as assigned

Aid in the response to guests who have e-mailed in via our CRM platform

Maintain appearance and functionality of galleries and Super Funland – partnering with the Associate Location Manager and Facilities department

Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.

Effectively communicate internal communications to team members such as policy and procedure changes, coaching, development, etc.

Perform additional duties as required.

What you might be like …

You are passionate about providing an exemplary experience for guests

You have an exuberant, outgoing personality and you are eager to engage guests with a smile

You have excellent communication skills, and the ability to speak and connect to all people

You are a dependable and friendly individual that enjoys working with a team.

You thrive working in a fast-paced, dynamic environment.

You have the ability to work nights, weekends, and some holidays

Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor. Multilingual is a plus!

Strong work ethic and ability to work effectively as part of a team

Physical Demands / Work Environment

The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job.

Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to lift boxes and equipment.

The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.